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Campbelltown Library Top Up Online Help

Contents

  1. Product Overview
  2. Using My Monitor for the First Time
    1. ​Creating your Parent Web Account
    2. Adding Student Accounts to YourParent Web Account
    3. Creating Your Student Web Account
    4. Granting a Parent Access to your Parent Account
    5. Signing Out of My Monitor
    6. Emailing Technical Support
  3. ​Using Your Account
    1. ​Add Funds to an Account
    2. Transferring Funds Between Accounts
    3. Locking/Unlocking an Account
    4. Displaying Account Statements
    5. View your Account History
  4. ​Changing Your Account Settings
    1. ​Lost your Password?
    2. Changing your Account Password
    3. Get Account Statements Emailed to You
    4. Stop Account Statements being Emailed to You
    5. Changing your Email Address
    6. Deleting Access to a Student Account
    7. Deleting a Parent's Access to your Student Account

1  Product Overview

My Monitor provides a web-based interface to Supervisor Net accounts. The web site user can use the site to query and manage Supervisor Net accounts. The site offers the following facilities:

  • See the balance of all accounts belonging to one or more Supervisor Net system users.
  • Add money to accounts using a secure credit card payment system.
  • Transfer money between accounts.
  • Pay fees on library or school management systems.
  • Set spending limits for an account.
  • Configure low balance notifications.
  • Generate detail and summary reports.
  • Receive reports automatically on a daily, weekly, or monthly basis.

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2  Using My Monitor for the First Time

When you visit the My Monitor web site for the first time you will need to either create a Parent Web Account or create a Student Web Account.

2.1  Creating your Parent Web Account

Parents beginning to use My Monitor should read this section. If you are a Student, click here.

  1. To create your Parent Web Account you will need to have a valid Email Address. My Monitor will communicate with you via this Email Address.
  2. Click on the Sign Up Now link in the left hand column of the My Monitor Site.
  3. Select Parent Account type.
  4. Click the Proceed button.
  5. Enter your first and last name in the Name edit box in the first column.
  6. Type in your email address in the second column.
  7. Retype your email address in the Confirm Email Address edit box.
  8. Click on the Terms and Conditions link and study the terms.
  9. Tick the I agree check box.
  10. Click the Create Account button. You will see a message saying Account Created!
  11. Click the Go To Login Page button.
  12. Check your email (entered in step 6) to retrieve your password.

Your Parent account is created. Now you should read the next section on how to add Student accounts.

2.2  Adding Student Accounts to Your Parent Web Account

Parents beginning to use My Monitor should read this section. If you are a Student, click here.

  1. Login to the My Monitor web page site. You will see a link on the left hand side saying Add Account.
  2. Enter the Student Account Key you have been sent. An example key is FRED#5ED680C9
  3. Click the Add Account button. You will now see the main screen with your Student's account details.
  4. If you have more Student Accounts to add, click the Add Account link in the left hand column and repeat steps 2 and 3.

Once Student Accounts are added you can start getting reports, adding or transferring funds to/from Student Accounts.

For instructions on deleting access to a Student account click here.

Now click here for how to Sign Out of My Monitor

2.3  Creating Your Student Web Account

Students beginning to use My Monitor should read this section. If you are a Parent, click here.

  1. Choose the method of authentication (if applicable) from the list of options
  2. Enter your credentials
  3. Enter your email address (if your account deos not already have one) and agree to the terms and conditions.

You will now be logged into your My Monitor account. Read the next section if you want to give a Parent access to your Student account.

2.4  Granting a Parent Access to your Student Account

Students beginning to use My Monitor should read this section. If you are a Parent, click here.

  1. Sign into My Monitor using your email address and password (see previous section), this opens your main account page.
  2. Go down to where it says People watching this account.
  3. Click the link saying Add access to this account. You will see a form saying "Enter Your Parent's Email Address".
  4. Enter your Parent's email address.
  5. Click the Proceed button.
  6. If the Parent account already exists you will see a message saying your Parent is granted access to your account. Go to step 9.
  7. Enter your Parent's name.
  8. Click the Create Parent Account button. You will see a dialog box saying your Parent is granted access to your account.
  9. Click the OK button to go back to the main account page. You will see the Parent is given access to your account.
  10. Ask your Parent to check their email.

Now your Parents can access your accounts. They can add value and transfer funds between accounts.

If you have created a new account for you Parent, they will get two emails, one with their new password and another saying they can access your account. But if you have just granted a Parent access to your account, they will get one email saying they have access to your account.

For instructions on deleting a Parent's access to your account click here.

Now you are ready to learn about signing out of My Monitor. Go to the next section

2.5  Signing Out of My Monitor

Signing out closes your My Monitor session and prevents other people tampering with your account. For security reasons we recommend you Sign Out every time you have finished working with My Monitor.

To sign out: click the Sign Out link in the left hand column of any My Monitor page.

Now read the next section about contacting technical support.

2.6  Emailing Technical Support

You can email technical support at any time. To send an email to technical support, follow these instructions.

  1. Click the Help link in the left hand column of any My Monitor page (even the Welcome page). This will open the help page in a separate browser window.
  2. Type in your name.
  3. Type in your email address.
  4. Enter your message.
  5. Click the Send Message button.
  6. You will see a screen saying that your support email has been sent. Click OK to acknowledge the message.
  7. Close the help page in your browser when you have finished

Now you are ready to use My Monitor. Go to the next section.

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3  Using Your Account

When you log in to your My Monitor account, you will be able to Add Value to an account or Transfer Value between accounts. You will also have the option to Lock an Account so it cannot be used.

My Monitor also allows you to change your account settings and print out statements.

3.1  Add Funds to an Account

  1. Sign into your My Monitor Account.
  2. Find the account you want to add funds to and click its Add value button.
  3. Click a preset amount radio button or enter a value in the Other Amount edit box.
  4. Click the Proceed to Payment button. You will be transferred to a secure site where you enter your credit card details.
  5. Enter your credit card details on the secure site.
  6. When the payment is successful you will be redirected back to My Monitor. You will see a screen saying "Your payment was successful". My Monitor will also send you Payment Receipt email.
  7. Click OK to go back to your account page. You will see the amount added to your nominated account.
  8. Clear your email. You will get a payment receipt the moment the funds have been added.

3.2  Transferring Funds between Accounts

  1. Sign into your My Monitor account
  2. Find the source account - the one you want to transfer funds from.
  3. Click the source account's Transfer Value button. This opens the transfer value page.
  4. Select the account you want to transfer funds to.
  5. Select the amount you want to transfer. Either by clicking a preset amount radio button or entering the value in the Other Amount edit box.
  6. Click the Transfer Value button. You will see a screen saying Your funds were transferred successfully
  7. Click the OK button to return to the main page

3.3  Locking/Unlocking an Account

  1. Sign into your My Monitor account.
  2. Find the account you want to lock.
  3. Click the Lock button. You will see a dialog box asking you to confirm the lock.
  4. Click OK to lock the account.
  5. The account line will be printed in red and you will see an Unlock button beside it.

To unlock an account click the Unlock button and confirm you want to unlock it.

3.4  Displaying Account Statements

My Monitor allows Parents and Students to request transaction summary and detail statements.

  1. Sign into your My Monitor Account
  2. Find the Student you want to query.
  3. Click the Student's View Statements link, this opens the statement filter page.
  4. Click on the Statement Type you want: either Summary or Detail.
  5. Select the Accounts to Include. You can get a statement for all of a Students accounts or just one of them.
  6. Enter the date range you want to report on. You have the following choices:
    • A specific date range
    • The last few days
    • The last few weeks
    • The last few months
  7. Click the View Statement button, this will display the statement.
  8. When you have finished with the statement, click the Back to Statements Page link. You will return to the statement filter page.
  9. If you want to display another statement for your chosen , go back to step 4, otherwise click the Cancel button to return the main page.

3.5  View your Account History

My Monitor maintains a log of your activities such as logins, add value transactions, funds transfers and so on. To view your account history, follow these steps.

  1. Sign into your My Monitor account
  2. Click the View Your Account History link in the left-hand column of the page.
  3. You will see a list of events in reverse time order.
  4. To go back in time, click the Next Page link on the right hand side of the page. To go forward in time, click the Previous Page link
  5. To return to your main page click the Back link in the left hand column.

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4  Changing Your Account Settings

4.1  Lost your password?

If ou normally log in using email address and password, and have lost or forgotten your password, no problem, My Monitor can reset it for you. Just follow these steps to reset your password to a random set of alphanumeric characters.

If you log in using any other credentials, please contact your system administrator.

  1. Choose the authentication option 'Email/Password'
  2. Find where it says Lost your password? Click here.
  3. Click on the word Here. This will show a form saying "Forgotten your Password?"
  4. Enter your account's email address
  5. Click the Send Password button. My Monitor will email your new password to you.
  6. You will now see a page saying the password has been sent to your email address. Click the Return to Login Page button.
  7. Clear your email and retrieve your new password.

4.2  Changing your Account Password

This is only applicable if you log into My Monitor using the Email/Password option.

To change your account's password follow these steps.

  1. Sign into your My Monitor account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Website Password tab.
  4. Enter your new password.
  5. Retype you new password.
  6. Click the Change button. You will see page saying Your password has been changed
  7. Click the OK button. You will see the settings page again.
  8. You can stay on the settings page if you want. But if you want to go back to the main page, click the Back link.

Note that passwords are case sensitive, so fred33a is different to FRED33A.

4.3  Get Account Statements Emailed to You

You can have statements for your accounts emailed to you on a daily, weekly or monthly basis. Follow these steps to set up this automatic email facility.

  1. Sign into your My Monitor account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Click a radio button to select how often you want to receive statements - daily, weekly, monthly.
  5. If you want to receive summary statements, click Include Summary Statement. If you want to receive detail statements, click Include Detail Statement. You must choose at least one statement type.
  6. Click the Save button and your account settings will be updated.
  7. Change other settings if you want to. When you want to go back to the main page, click the Back link.

To stop statements being emailed, follow the steps in Stop Account Statements being Emailed to You. To change your current emailed statement settings go back to step 2.

4.4  Stop Account Statements being Emailed to You

To stop My Monitor sending your statements by email, follow these steps.

  1. Sign into your My Monitor account.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Statements tab.
  4. Click the Don't Send Statements Automatically radio button.
  5. Click the Save button.
  6. Change other settings if you want. When you want to go back to the main page, click the Back link.

You can always restart automatic statements by following instructions in Get Account Statements Emailed to You.

4.5  Changing your Email Address

You use your email address to sign into My Monitor. So if your email address changes (like when you change Internet Service Provider) you need to let My Monitor know about it. To change your My Monitor Email address follow these steps.

  1. Sign into your My Monitor account with your old email address and password.
  2. Click the Change your Settings link in the left hand column. The Settings page will appear.
  3. Click the Emailed Address tab.
  4. Type in your new email address.
  5. Retype your new email address in the Confirm Email Address edit box.
  6. Click the Change button. You will see a page saying your email address has been changed.
  7. Click the OK button. You will be signed out automatically and redirected to the Welcome page.

Now you must sign in using your new email address. Your password is the same as before.

4.6  Deleting Access to a Student Account

To delete access to a Student's account follow these steps. Parents should read this section, if you are a Student go to the next section.

  1. Sign into your My Monitor account.
  2. Find the Student account you want to stop watching.
  3. Click the Remove Account link. You will see a dialog box asking you to confirm the deletion.
  4. Click the OK button. This will delete the account from your main form.

You can keep deleting Student accounts from your list until they are all gone. When there are no more Student accounts you will see the Add Account page.

4.7  Deleting a Parent's Access to your Student Account

To delete a Parent's access to your account follow these steps. Students should read this section, if you are a Parent go to the previous section.

  1. Sign into your My Monitor account.
  2. Find the Parent account you want to delete from your watch list.
  3. Click the delete link beside the Parent account. This will display a confirmation message box.
  4. Click OK to confirm the deletion. The Parent will no longer have access to your account.

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